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Frequently Asked Questions

  • Account

    What can I do in "My Account"?

    "My Account" is the major page for any registered user. You can see your active downloads, download history, you can change your profile, your current e-mail and password. In addition you can add funds to your account, check your balance status (total amount of money, spent money and current balance). You can see how many tracks you have already downloaded and total size of downloaded files. Payment history is available too – it is organized according to years and months. If you are a Premium user, you can order an album that is not in our catalog. And of course you can access HelpDesk and send a question to our customer’s support.. Back to top

    Is my account secure?

    Mp3Fiesta uses Secure Sockets Layer (SSL) encryption on all functions that require personal information. Doing so protects the confidentiality of your personal and billing information while it's transmitted over the Internet.
    To make your account even more secure, follow this simple instruction:

    • Log out after you finished purchasing and downloading
    • Do not use the same password for many online accounts
    • Don’t share your password with anyone including your family members
    • Change your password often, that will reduce the chance that someone else will break it up
    • Try to create as unique password as you can – use many different characters, do not use simple things like 12345, your home address or birth date
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    How to change my password or login?

    Every registered user can change his login and password.
    Go to "My account", select "E-mail Address/Password" and follow the simple and easy instruction. Back to top

    I forgot my password – what shall I do?

    Write your registered e-mail in the special form and we will send you the password. As we don’t know the password you lost, our system will create a random password that you can use to login. We recommend to change this new password. Back to top

    I get "Login Error!" message every time I try to log in. What can I do?

    1. Make sure you have typed the correct information.
    2. Check if CAPS LOCK is enabled, passwords are case sensitive.
    If the problem remains unsolved, you can change your password at the special form or contact our Customer Service
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  • Catalog

    How big is MP3fiesta.com collection?

    MP3fiesta.com has more than 2 300 000 songs and we always make our collection bigger adding more and more content. Back to top

    How often do you upload new music?

    MP3fiesta usually uploads about 400 albums every day.

    How to browse the catalog?

    Please, use our Search. It quickly finds everything according to artist, album and song title. We have many charts for you to discover the current top artists and albums, go to Charts. If you are interested in the latest updates, go to New Albums. The basic page to know the artists according to the genre is here. Back to top

    What can I do if there’s no my favorite album in your catalog?

    You can order any album.
    Go to your account, fill in your profile and become VIP member.
    Then go to "order album" and fill in the form!

    Only VIP members can order album.
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  • Purchasing

    Adding funds


    The first thing you need to do in order to purchase anything is to add funds to your account.
    1. Log in Mp3Fiesta
    2. Press "Refill Balance"
    3. Select Visa or MasterCard (we don’t accept anything else), press "Continue"
    4. Select the sum and complete the form
    5. Receive credits on your account

    I want to refund my payment. Can I get my money back?

    The fact that you have added money on your account means that you have agreed to spend it in total for MP3fiesta’s services. You can learn about our refund policy here. If you have any questions or want to refund your payment, please contact our Support Service. Back to top

    How can I purchase music?

    1. Use all ways to find what you want to purchase – search, charts, new albums, genres.
    2. When you are on the artist page, press "download album"
      If you are on the album page, you can "download album", "download track", or select several tracks ticking the ones you like and pressing "download selected".
      You can click the song and you will be on the song page. Here you can "download track" and "download album".
      If you are on album or track page, you can preview the song for the first 30 sec. for free.
    3. When you click any of "download" buttons, you will see the message:
      "Your account will be charged at the rate of $-- for this operation".
      Confirm your purchase
    4. You will be redirected to the page with a very important message:
    "All purchased files are available at "Downloads" section.
    IMPORTANT! All the purchased files are available for download within 48 hours. You will have to purchase these files again to be able to download them after that period".

    It means exactly what it says. You purchase a track, then click “Downloads” in the up-right corner of the page and see all your purchased tracks pending to be downloaded. You have 48 hours to download your track(s) on your computer. It is very convenient as you can purchase the track at your work computer and download it at home or vice versa. In addition, you can download your track(s) from the “Downloads” page for unlimited times. When the 48-hour download period finishes, your tracks are deleted from the page and you have to re-find all the necessary songs and to pay for them again.

    Now you have purchased the track(s) and you can proceed with downloading.
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  • Downloading

    How can I download music through browser?

    Click "Downloads" in up-right corner of your page (you must be logged in). You are redirected to your “Active downloads” inside of “My Account”. You see the list of the purchased tracks. Click “download track” and it will start downloading according to your browser functions.
    You can’t download all the tracks at once – you have to download tracks one by one.
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  • Fiesta Download Manager

    What is Fiesta Download Manager?

    It is a new step forward for all music lovers and those who values his own time and money.
    Download Manager is fully integrated with Mp3Fiesta.com and was specially created by our programmers for clients use only.
    You don’t need to open your browser whenever you need new music. Download Manager is a tool that enables you accessing Mp3Fiesta right from your computer system.
    The program is very easy to install and the process of installation doesn’t require any additional knowledge.
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    Where can I get Fiesta DM?

    Go to this page, and download manager for free. It is available for Windows only. Back to top

    Why should I choose Fiesta Download Manager?

    • Downloading. The program allows you to select a number of simultaneous downloads and to control speed of downloading process.
    • Error-free. In case your Internet connection has failed you can always re-download your files.
    • Usability. It’s very easy to browse the artists according to the alphabet. Click on the letter, select the artist, see all the albums, select the one you need, and see all the tracks. Tick the tracks you like and buy them. You can order the whole album as well.
    • Search. Type in the search field anything you are looking for, press GO and get the results according to the artist, album and track.
    • Preview of any track for the first 30 sec.
    • Your downloads. You can always follow the downloading process.
    • Folder. Browse your system without opening additional windows, play your downloaded files clicking them inside of the program.
    • History. All your downloads are remembered by the program and you can always access the history of your purchases. It shows name of the track, its size and the date when you bought it.
    • Charts. Now you can see not only the traditional USA, UK, Europe and World charts. We have added more charts that you may find useful as well – Greatest Albums of All Time and 500 Greatest Songs of All Time.
    • Bestsellers. We show the best-selling albums on Mp3Fiesta.
    • Search Results. Go there and see the results of your last search requirement.
    • Support. Access Knowledgebase right from Fiesta Download Manager.
    Settings:
    - Select and change your folder for storing music anytime
    - Arrange the file names as you wish
    - Download settings – automatically or not
    - Connection settings include Proxy Server details
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    Is there any download limit?

    Yes, you are allowed to download only 500 tracks within 24 hours. Back to top

    I downloaded a track but it is of a bad quality, what should I do?

    If some material downloaded from Mp3Fiesta.com is not of the quality it is indicated on the site, the site Administration will refund the cost of the damaged material and replace the bad item on the site. This warranty does not apply to damage caused by user’s fault.
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    iTunes deleted my music. How can I prevent that in future?

    If you sync your iPod with iTunes, all the music in the iPod will be deleted. What you need to do is to click on your iPod icon when you connect it to the computer and then check "Manually manage music". After that you need to create a playlist, put all the songs you want to add in your iPod, then under the iPod click on Music, and you will see "Autofill from:" below the window. Select the playlist you created and click on Autofill. Thus the songs will be added without deleting the ones which were already on the iPod.
    Due to our experience - many of our users have plenty of problems with iTunes. So we advise you to use some another media player like WinAmp, AIMP or foobar2000 for Windows and VLC, Songbird or Cog for Mac OS X.
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  • Listening

    Are all your tracks DRM-free?

    Yes, they are. All music and soundtracks are DRM-free. Back to top

    Do your tracks play anywhere?

    Yes, all our files play anywhere. You can play them on Windows and MAC OS X programs – iTunes, Zune, Windows Media Player, Winamp etc. Back to top

    What devices can play the music downloaded from Mp3Fiesta.com?

    You can listen to Mp3Fiesta music on any portable digital device that supports mp3 – all iPod generations, iPhone, PSP, PDA, netbooks, xBox, any mp3 player and any mobile telephone supporting mp3. Back to top

    Is your music ready for CD-burning?

    Yes, you can easily record any of our music files on a CD. Back to top

  • Premium Membership

    What is Premium Membership?

    This is a membership that allows you to download unlimited number of tracks during the prepaid period of time. Back to top

    What are the types of Premium Memberships?

    There are three types of Premium Membership:

    • Silver Unlimited – 6 months of unlimited downloads
    • Golden Annual Unlimited – 12 months (1 year) for downloading unlimited amount of tracks
    • Platinum Lifetime Unlimited - Unlimited access during unlimited period. Forget about the prices forever!

    To learn more about Premium Memberships visit this page.
    Back to top

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